Phone: 0800 218 2222 or


Free standard UK p&p on orders over 100.
Free worldwide delivery on art prints.


Charges are calculated depending on the weight (kg) and destination of your order, as below.

UK & Europe 0-2kg 2-30kg
UK 3.99 5
Europe Zone 1 3.99 5
Europe Zone 2 5 11
Europe Zone 3 6.25 15
Europe Zone 4 7.50 15
Europe Zone 5 10 30

International 0-2kg 2-5kg 5-30kg
USA 9.50 19.50 29.50
Canada 9.50 19.50 29.50
Australia 15.00 25.00 40.00
Japan 15.00 25.00 40.00
China 15.00 25.00 40.00
Rest of world 15.00 25.00 40.00

Key to zones


Region Delivery time (estimate)
UK 5 working days
Europe 10-14 working days
US & Canada 10-14 working days
Japan & China 10-14 working days
Australia 10-14 working days
Rest of World 10-28 working days


Delivery time (estimate)
Premium delivery (UK only) 2 working days (if order placed before 1pm)*
Art prints (unframed) 10 working days (as made to order)
Art prints (framed) 21 working days (as made to order)
Out of stock items Up to 28 working days
* If you select the 10.00 Premium Delivery option at the checkout your order will be prioritised and sent to you as quickly as possible (UK residents only). Please note we cannot perform weekend deliveries.


Deliveries within the UK are usually delivered by Royal Mail or, if the parcel is over 2 Kg is weight Parcelforce. They will not deliver the package if there is no one present to accept it - instead they will take it to the Parcelforce depot for collection or delivery on an alternative day. We strongly recommend that you supply an address where there will always be someone present to receive the delivery.

Deliveries abroad are delivered by international partners and contractors for Royal Mail and Parcelforce. Again, we strongly recommend that you supply an address where there will always be someone present to sign for the delivery.


When you buy a ticket online, you are buying what is known as an e-ticket. After selecting your preferred exhibition and time slot online, you will be prompted to pay with a credit or debit card. The screen will present you with a payment confirmation receipt and an order confirmation will be emailed to you.

The day of your visit to the Museum, you must bring a printed copy of your e-ticket order confirmation. This will be checked by a member of staff before you are allowed access to the exhibition. Please note, the British Museum does not send out additional printed tickets, the e-ticket order confirmation is your ticket. Please note: Any products purchased in the same transaction as a ticket will however be delivered to you rather than collected onsite.


When you buy Membership with the British Museum online, you will be sent a welcome pack and permanent Membership card automatically to your specified address. Delivery is free and takes approximately 10 working days to arrive. If you are visiting the Museum before this mailing arrives, a temporary card can be collected from the Membership Desk in the Great Court by showing your confirmation email as proof of purchase. Should you have any further enquiries regarding your Membership purchase please do not hesitate to contact the Membership Office on +44(0)20 7323 8195 or email