The British Museum is unable to refund Membership or donations. However, if for any reason you are not entirely happy with books and other products purchased from the shop, we will refund the value of the goods supplied. Please contact Customer Services directly on 0800 218 2222 (or if you are calling from abroad on +44 (0)20 7079 0970). Our staff will then give you individual advice on claiming a refund and returning item(s).


Unfortunately we are unable to offer refunds or exchanges on pierced earrings for hygiene reasons, unless they are faulty.

Damaged goods

We do all we can to ensure that orders of books and other products arrive with you correctly and in good condition. However if you are not sent the goods you ordered, or if the goods arrive damaged, we will refund your money or (depending on stock availability) replace the damaged goods. If necessary we will make up a shortage. We will also reimburse your delivery costs.


Any claim by you for any shortages and/or defects in the goods must be notified to us by you within seven days of the delivery date (please use the contact details on your invoice), stating the nature of the shortage/defect and quoting the invoice number.


If you fail to so notify us you will be deemed to have accepted the goods. In certain cases we may ask you to help us by returning the damaged goods at our expense.


Please contact Customer Services directly on 0800 218 2222 (or if you are calling from abroad on +44 (0)20 7079 0970) for any further advice.