Customer Services

Customer Services

Choose a category your question relates to:

Using a promotion code

If you have a promotional voucher/coupon which entitles you to discount off your order, you can enter this on the order summary page which is the final page before you place your order.

Click on the 'Redeem a Promotion Voucher' button on this page and enter the code. Any discount that is applicable will then be applied to your order and show as a discount.

Please check the conditions of your voucher if it does not appear to work on your order as some have special conditions.



Can we help?

Delivery Information

The British Museum online shop is able to offer a worldwide delivery service, and free UK delivery on BMP books.
View our delivery information page

Customer Services

Having trouble with your order? You can email us or call:
Helpline: 0800 218 2222 or +44 (0)20 7079 0970
Ticket booking: +44 (0)20 7323 8181
Membership: +44 (0)20 7323 8195

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