Customer Services

Choose a category your question relates to:

Why do I need a password?

When you create a password it allows you to access your account information. Once entered, your contact, delivery and payment details will be stored and you will not have to re-enter them again when you make your next order. You can also track your order status and order history.

Your password is unique to your email address and ensures that your account details remain secure. You can access your account information at any time to edit any of your account details.

Each time you return to this site, remember to sign in using your email address and password.



Can we help?

Delivery Information

The British Museum online shop is able to offer a worldwide delivery service, and free UK delivery on BMP books.
View our delivery information page

Customer Services

Having trouble with your order? You can email us or call:
Helpline: 0800 218 2222 or +44 (0)20 7079 0970
Ticket booking: +44 (0)20 7323 8181
Membership: +44 (0)20 7323 8195

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