Deliveries & Returns

Please allow up to 5 working days for delivery within the UK, 14 working days for delivery into Europe, North America, Australia, and up to 28 working days for the rest of the world. If you have not received your order after the recommended time has gone by, please contact us within 5 days to report the problem as we will be unable to offer a refund after this point.

Delivery is free for standard UK orders over £100.

Premium delivery is available for UK orders: orders will be tracked, and delivered within 24 hours (Monday-Friday) if placed before 1pm.

Please note: Premium orders placed on Friday will not be delivered until the following Monday.

Made to order replica sculpture: Please allow up to four weeks for delivery for any made to order replica or sculpture. Premium delivery is NOT available for these products.

If your order weighs more than 30kg, please contact customer services for special delivery arrangements

RETURNS: If you are not entirely happy with anything you have purchased from the online shop, please contact Customer Services within 14 days of delivery by email or by phone on 0800 218 2222 (or +44 (0)20 3073 4970 from outside the UK). If you wish to report a fault or mistake, please include a photo if you can to illustrate the problem. Once you have been in touch, we will then give you individual advice on returns, replacements and refunds.

Please note:

  • Unfortunately, for hygiene reasons, we are unable to offer refunds or exchanges on pierced earrings, unless they are faulty

CUSTOM PRINTS DELIVERY COSTS

Custom prints are made for us by a company within the UK. Delivery prices and times therefore vary from standard products. Custom Prints cannot be provided on our premium delivery service.

Region Delivery cost
Unframed: UK £7
Unframed: Europe £15
Unframed: Rest of World £15
Framed: UK £12
Framed: Europe £20
Framed: Rest of world £40

CUSTOM PRINTS DELIVERY TIMES

Region Delivery time (estimate)
Unframed: UK 5 working days
Framed UK 10 working days
Europe and Rest of world Delivery times may vary between destination countries.

CUSTOM PRINTS RETURNS

Because each custom print is made to order, we cannot accept returns unless the print is damaged, incorrect or faulty.

Delivery Charges below 5kg

Zone Europe 0-1kg 1-2kg 2-3kg 3-4kg 4-5kg
1 England, Scottish Mainland, Wales £4.99 £4.99 £6.99 £6.99 £6.99
2 Scotland Highlands & Islands £14.99 £14.99 £14.49 £14.99 £14.99
3 Northern Ireland, Isle of Man, Isles of Scilly £15.99 £15.99 £15.49 £15.99 £15.99
4 Channel Isles £17.99 £17.99 £18.99 £18.99 £18.99
5 Republic of Ireland £19.99 £19.99 £21.99 £21.99 £21.99
6 Belgium, Luxembourg and the Netherlands £19.99 £19.99 £19.99 £19.99 £19.99
7 Denmark, France, Germany, Monaco £18.99 £19.99 £19.99 £20.99 £20.99
8 Balearic Islands, Greece, Italy, Portugal, Sardinia, Sicily, Spain £23.99 £24.99 £25.99 £28.99 £30.99
9 Austria, Czech Republic, Estonia, Hungary, Lithuania, Poland, Slovakia, Slovenia, Sweden £23.99 £23.99 £24.99 £25.99 £25.99
10 Norway, Switzerland £40.99 £45.99 £52.99 £60.99 £67.99
11 All other European destinations £25.99 £26.99 £28.99 £30.99 £33.99

Zone International delivery destinations 0-1kg 1-2kg 2-3kg 3-4kg 4-5kg
12 USA £19.99 £24.99 £29.99 £34.99 £39.99
13 Canada £19.99 £23.99 £27.49 £31.99 £36.99
14 Hong Kong, Indonesia, Japan, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand & Vietnam £22.99 £27.99 £33.49 £39.99 £44.99
15 China £20.99 £22.99 £26.99 £29.99 £34.99
16 Australia £22.99 £29.99 £38.99 £47.99 £54.99
17 New Zealand £24.99 £34.99 £47.99 £59.99 £69.99
18 Brunei, Cambodia, India, Israel, Jordan, Kenya, Kuwait, Laos, Mexico, Mongolia, Myanmar, North Korea, Pakistan, Qatar, Saudi Arabia, Timor-Leste, United Arab Emirates £22.99 £29.99 £39.99 £49.99 £59.99
19 Bahamas, Bahrain, Bangladesh, Barbados, Egypt, Jamaica, Nigeria, South Africa, Sri Lanka £23.99 £29.99 £39.99 £47.99 £57.99
20 Argentina, Brazil, Bermuda, Chile, Uruguay £24.99 £34.99 £44.99 £59.99 £69.99
21 Any country not mentioned above £29.99 £39.99 £46.99 £59.99 £69.99

Delivery Charges Above 5kg

Zone Europe 5-7.5kg 7.5-10kg 10-12.5kg 12.5-15kg 15-20kg 20-30kg
1 England, Scottish Mainland, Wales £6.99 £6.99 £6.99 £6.99 £6.99 £6.99
2 Scotland Highlands & Islands £14.99 £14.99 £14.49 £14.99 £14.99 £14.99
3 Northern Ireland, Isle of Man, Isles of Scilly £15.99 £15.99 £15.49 £15.99 £15.99 £15.99
4 Channel Isles £19.99 £19.99 £21.99 £21.99 £27.99
5 Republic of Ireland £21.99 £21.99 £24.99 £24.99 £24.99 £29.99
6 Belgium, Luxembourg and the Netherlands £19.99 £20.99 £20.99 £20.99 £23.99 £25.99
7 Denmark, France, Germany, Monaco £21.99 £24.99 £24.99 £25.99 £27.99 £34.99
8 Balearic Islands, Greece, Italy, Portugal, Sardinia, Sicily, Spain £34.99 £39.99 £43.99 £47.99 £54.99 £69.99
9 Austria, Czech Republic, Estonia, Hungary, Lithuania, Poland, Slovakia, Slovenia, Sweden £27.99 £29.99 £31.99 £33.99 £37.99 £44.99
10 Norway, Switzerland £83.99 £103.99 £117.99 £137.99 £162.99 £220.99
11 All other European destinations £36.99 £41.99 £46.99 £51.99 £57.99 £72.99

Zone International delivery destinations 5-7.5kg 7.5-10kg 10-12.5kg 12.5-15kg 15-20kg 20-30kg
12 USA £54.99 £64.99 £79.99 £94.99 £109.99 £144.99
13 Canada £49.99 £56.99 £69.49 £79.99 £94.99 £124.99
14 Hong Kong, Indonesia, Japan, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand & Vietnam £59.99 £69.99 £84.49 £99.99 £119.99 £154.99
15 China £39.99 £49.99 £59.99 £69.99 £79.99 £99.99
16 Australia £79.99 £94.99 £124.99 £144.99 £169.99 £229.99
17 New Zealand £99.99 £119.99 £159.99 £189.99 £219.99 £299.99
18 Brunei, Cambodia, India, Israel, Jordan, Kenya, Kuwait, Laos, Mexico, Mongolia, Myanmar, North Korea, Pakistan, Qatar, Saudi Arabia, Timor-Leste, United Arab Emirates £79.99 £99.99 £129.99 £149.99 £179.99 £239.99
19 Bahamas, Bahrain, Bangladesh, Barbados, Egypt, Jamaica, Nigeria, South Africa, Sri Lanka £78.99 £94.99 £119.99 £144.99 £169.99 £224.99
20 Argentina, Brazil, Bermuda, Chile, Uruguay £99.99 £119.99 £159.99 £189.99 £219.99 £289.99
21 Any country not mentioned above £109.99 £119.99 £159.99 £188.99 £219.99 £299.99