Delivery information

PLEASE NOTE: We are aware of issues with delivery in Canada due to strike action. Any orders placed may not arrive before Christmas, and may be subject to extended delays.

Delivery is free for standard UK orders over £100.

Premium delivery is available for UK orders: orders will be tracked, and delivered within 24 hours (Monday-Friday) if placed before 1pm.

Custom prints delivery times and charges vary: please see below.

If your order weighs more than 30kg, please contact customer services for special delivery arrangements.

LAST ORDER DATES FOR CHRISTMAS

Please order by the dates below to ensure delivery by Christmas in your area.

RegionLast order date
Middle East, Africa, Pacific Islands and Falkland Islands Monday 3 December
Australia, New Zealand, South Africa, Asia, Eastern Europe, Cyprus, Russia, Central America, South America, the Caribbean Thursday 6 December
US Tuesday 11 December
Europe (except Eastern Europe, Russia and Cyprus) Wednesday 12 December
UK standard delivery Tuesday 18 December
UK premium delivery Friday 21 December, 12 midday GMT

RETURNS

If you are not entirely happy with anything you have purchased from the online shop, please contact Customer Services within 14 days of delivery by email or by phone on 0800 218 2222 (or +44 (0)20 3073 4970 from outside the UK). If you wish to report a fault or mistake, please include a photo if you can to illustrate the problem. Once you have been in touch, we will then give you individual advice on returns, replacements and refunds.

Please note:

  • Unfortunately, for hygiene reasons, we are unable to offer refunds or exchanges on pierced earrings, unless they are faulty.

Delivery costs

ZoneUK & Europe0-1kg1-2kg2-30kgPremium
1 UK mainland £4.50 £4.50 £6.50 £10.00
2 Scottish highlands& islands £4.50 £4.50 £6.50 £15.00
3 Northern Island & Isle of Man £4.50 £4.50 £6.50 £15.00
4 Channel Isles £4.50 £4.50 £6.50 £15.00
5 Ireland £7.00 £12.00 £15.00  
6 Belgium, Luxembourg and the Netherlands £8.00 £13.00 £15.00  
7 Denmark, France, Germany, Monaco £9.00 £14.00 £20.00  
8 Spain, Italy, Portugal, Sardinia, Sicily, Greece, Balearic Islands £10.00 £15.00 £25.00  
9 Rest of the EU £11.00 £16.50 £27.50  
10 Non-EU Europe £9.00 £18.00 £25.00  


International0-2kg2-5kg5-30kg
USA £9.50 £19.50 £29.50
Canada £9.50 £19.50 £29.50
Australia £15.00 £25.00 £40.00
Japan £15.00 £25.00 £40.00
China £15.00 £25.00 £40.00
Rest of world £15.00 £25.00 £40.00

Please note: customs duties and import taxes for your order may vary from country to country. You are responsible for these charges and they are not included in shipping costs.

If you are not entirely happy with anything you have purchased from the online shop, please contact Customer Services within 14 days of delivery by email or by phone on 0800 218 2222 (or +44 (0)20 3073 4970 from outside the UK). If you wish to report a fault or mistake, please include a photo if you can to illustrate the problem. Once you have been in touch, we will then give you individual advice on returns, replacements and refunds.

Please note:

  • Unfortunately, for hygiene reasons, we are unable to offer refunds or exchanges on pierced earrings, unless they are faulty.

CUSTOM PRINTS DELIVERY COSTS

Custom prints are made for us by a company within the UK. Delivery prices and times therefore vary from standard products.
 
RegionDelivery cost
Unframed: UK £7
Unframed: Europe £15
Unframed: Rest of World £15
Framed: UK £12
Framed: Europe £20
Framed: Rest of world £40

 

CUSTOM PRINTS DELIVERY TIMES

RegionDelivery time (estimate)
Unframed UK 5 working days
Framed UK 10 working days
Europe and Rest of world Delivery times may vary between destination countries.

 

 

CUSTOM PRINTS RETURNS

Because each custom print is made to order, we cannot accept returns unless the print is damaged, incorrect or faulty.